Registrar service

Nation commemorates UN-AU Public Service Day

yesterday’s country[June 23, 2022] joined the rest of the world in commemorating this year’s United Nations and African Union Public Service Day with a symposium bringing together heads of selected public service institutions.

The institutions included the Ministry of Food and Agriculture, the Ghana Health Service, the National Development Planning Commission, the Driver and Vehicle Licensing Authority (DVLA), the Passport Office and the Board of Nurses and midwives (NMC).

The theme of the event was: “Strengthening the resilience of African public administration to support and facilitate the achievement of Africa’s nutritional needs during and after the COVID-19 pandemic”.

The day, which was commemorated under the auspices of the Public Services Commission (PSC), had as its sub-theme: “The role of the Fourth Industrial Revolution in reimagining service delivery, delivery and recovery during and after the pandemic”.

Established by the UN and the AU and celebrated every June 23, the day celebrates the value and virtue of public service, highlights the contribution of the public service to the development process, recognizes the work of civil servants and encourages young people to pursue careers in the public sector.

Objective

PSC Chairperson Dr Janet Ampadu Fofie said the main objective of this year’s commemoration was to give AU Member States an opportunity to reflect and assess the effectiveness of delivery tools of services available to them during and after the COVID-19 pandemic and how the ‘Africa We Want’ journey had progressed in disciplines such as achieving food security, nutrition resilience and other commitments under the SDGs and Agenda 2063.

She also said that the event aims to create enthusiasm among the public to access the services of public sector institutions and also to demand quality delivery from public servants.

“Celebrating 2022 at the national level is expected to result, among other outcomes, in the ability of Member States to motivate public servants who have behaved honorablely during the COVID-19 pandemic and to offer new initiatives and innovations,” Dr. Fofie added.

An academician and writer, Professor Esi Sutherland Addy, and PSC Commissioner, Michael Aduhene Adu-Darko, highlighted the need for public institutions and civil servants to use information and communication technologies (ICT) to improve their delivery in order to increase revenue generation.

Digitization

On the role of the Fourth Industrial Revolution in improving public services, representatives from the DVLA, NMC, Passport Office, among others, shared how they are using digitalization to optimize their businesses.

DVLA representative Mr. Abraham Zato explained how digitization had shifted authority from what was described as one of the most corrupt institutions in the country, due to its cumbersome manual processes, to a model admirable excellence in service delivery. .

NMC Registrar Felix Nyanteh said the council, with the support of some partners, has digitized its license exam and other services, which she says has led to cost reduction and improved services.